This policy aims to prevent fraud related to the sale of digital goods such as photos, videos, and audios and to respond appropriately.

We continuously monitor transactions and strive to identify suspicious activities that may indicate fraud. These include unusual purchase patterns, repeated chargebacks, or transactions involving stolen payment information.

In the event of a chargeback initiated by a customer due to alleged fraud, we will thoroughly investigate the case. The customer will be requested to provide evidence legitimizing the purchase. We will carefully review all available information to determine the legitimacy of the chargeback.

We employ various measures to prevent fraud, including transaction verification and the use of secure payment methods. In cases of suspected fraud, we reserve the right to cancel orders, suspend accounts, or take legal action.

We will inform customers of suspicious activities or chargebacks and request their cooperation in resolving the incident. Open and transparent communication is crucial for a smooth resolution.

All information related to fraud cases and chargebacks will be treated confidentially and used solely for internal purposes.

For any inquiries related to fraud or chargebacks, we are available at moneydomdir@gmail.com